Contact information

We’re always here to help. If you have any questions about your order, products, exchanges, or general inquiries, please feel free to contact our support team.

Customer Support

Email: support@elara.in

WhatsApp Support: +91 9289878451

Our team will do our best to respond to all queries as quickly as possible.

Support Hours

Monday – Saturday: 10:00 AM – 7:00 PM


Sunday & Public Holidays: Closed

Messages received outside working hours will be responded to on the next working day.

Order & Support Assistance

You can contact us for help regarding:

  • Order status & tracking

  • Shipping related queries

  • Exchange requests

  • Product information

  • Size assistance

  • General support

Important Note

For exchange requests, customers must contact us within 48 hours of delivery along with necessary proof (images or unboxing video).

Requests made after the allowed timeframe may not be accepted.